City of Muncie Community Site (Draft)
Brought to you by the Muncie LEP Collaborative Committee
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City Call Center Information
The call center's goal is to allow effective communication between Muncie City departments and Spanish-speaking community members.
This initiative is a response from the City of Muncie study that the local organization; Language Matters, performed during the second quarter of 2025.
The study consisted of a deep analysis of the different needs represented by diverse sectors of our Hispanic community and also those of the City departments in order to create a plan of action to improve communication and make City services more accessible.
When will it be available?
The call center will be available beginning May 1st 2026.
What are the hours?
The call center will be available Mondays through Fridays from 8 AM to 4 PM. Except for Holidays.
What can I use the Spanish Line for?
We are able to interpret and help you through transactions with any of the city departments.
You can also call or text to ask about any other community services you are unsure how to use and access.