Cultural Coaching & Consulting
Making City Services Accesible to Non-English Speakers
Our Solution
We create and execute custom language access initiatives that equip cities to better reach their non-English-speaking communities.
We help you:
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Allocate city resources effectively
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Create a comprehensive plan of action for your city
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Execute initiatives to foster trust among non-English-speakers
Initiatives
Data Collection, Analysis, and Report
Bilingual Call Center
Cultural Training
Translation of Essential City Documents
Study & Report
The purpose of the Welcomeness and Friendliness Report is to gather and assess critical data that will allow the city to efficiently allocate its resources and develop a plan of action that meets both the city’s needs and those of community members.
Bilingual Call Center
The Call Center is a city initiative to provide accessibility to non-English speakers in the community with limited English-language skills.
Language Matters agents are available to interpret and allow communication between city employees and non-English-speaking community members.
Cultural Trainings
Cultural Trainings are offered in sessions of up to 50 and up to 100 people. These are one-hour sessions in which city employees learn about key cultural differences that will equip them to better serve community members from different cultures.
Translation of City Documents
Essential city documents are identified, compiled, and translated by our professional team of translators.
