General Job Description: 

The Language Matters Director of Client Services will take on the exciting task of overseeing operations within our rapidly-growing company. He or she will develop relationships with current and future Language-Matters clients, including Spanish and English-speaking clients; supervise daily operations within the company, and collaborate with our leadership team. This position reports directly to the CEO and DOR of Language Matters.

 

Full Time Position: 30 hours per week

 

Major Duties and Responsibilities:

• Maintain continuous communication with clients and team members throughout the year to ensure proper operations

• Manage contract-schedules and ensure tasks are completed in a timely manner

• Plan and initiate contracts as new clients are acquired

• Keep contractual work organized and on-schedule

• Track staffing requirements and ensure that each account is properly staffed

• Manage and supervise team members in order to meet contractual terms 

• Support with hiring and training

• Attend meetings and events with other team members

• Participate in frequent leadership meetings

 

Key Competencies:

• Strong interpersonal skills

• Organized (ability to keep multiple projects organized simultaneously)

• Comfortable public speaking (willing to deliver messages to small and large audiences, including trainings and announcements)

• Willing to travel (3-hour radius)  

• Independent and self-motivated (works efficiently and meets deadlines consistently with little to no supervision)

• Team player (periodic reports of progress and blockers to other LM leaders)

• Learner mentality (always willing to continue learning and training)

• Flexible and adaptable

 

Qualifications:

• Bilingual: Proficient in both Spanish and English

• Bachelor's Degree (Business or Communications preferred)

• Excellent communication skills (written and verbal)

 

Additional Information/Perks:

• Fully remote - with the exception of meetings and business-travel

• Flexible schedule; 30-hour work week

• Potential for rapid-advancement within the organization

• Opportunities for additional working hours/ compensation within other LM roles

• Opportunities for additional commission based compensation

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If you have any questions please email info@languagemattersprograms.com